pharmaceutical care

Handling Irate and Upset Customers

Course Description

In the business world, there is a new challenge every day. Handling Irate and Upset Customers is one of them. This module aims at teaching the art of customer handling, even when the customer is irritable or upset. This prepares the student to face difficult situations with utmost confidence and grace.

Course Objective

This module aims at the practical application of managerial efficiency. Its primary objective is to instil the art of customer handling in every reader. It helps in:

  • Understanding what exactly the customer wants
  • the skill of being a good listener
  • how to be assertive of the company policies and understanding of the customer’s problems at the same time
  • how to handle such situations with a calm mindset
  • customer relationship building

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