Course Description

This course teaches the learners the better ways to stay strong and effective as a manager by making a subtle and smart use of emotional intelligence. Whether you are a formal manager or want to increase your individual performance, this course will teach the foundational principles and brain science of Emotional Intelligence (EI) and its applications into elevating the managerial effectiveness. 

Course Objective

The main motive of this course is to help learners understand the importance of focusing on managing the emotions under pressure. This program enables the learners to increase their personal leadership skills by teaching how to manage emotions in most difficult situations.  It intends help learners to develop a better understanding of :

• Conflict Resolution- What is Conflict and how it should be managed
• Knowing about the workplace conflict and  its linkage to stress and performance
• Realising the benefits of effective Conflict resolution
• Knowing in details the Ingredients of Conflict
• Learning in details the Conflict Resolution theories
• Learning the Thomas Kilman Conflict